Illuminate Fans & Lighting Refund Policy
We offer refund and/or exchange within the first 7 days of your purchase date when collected in store or from the delivered date, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@illuminatefansandlighting.com.au.
Exempt Goods
The following are exempt from refunds:
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at info@illuminatefansandlighting.com.au or 08 8447 7523.
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following Address: 21 Tapleys Hill Road, HENDON SA 5014.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
